Frequently Asked Questions
Everything you need to know about professional beauty and special effects makeup.
What is the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your Alcone Company account to view your order history and current status.
Do you offer professional discounts for makeup artists?
Yes, we offer a dedicated Pro Discount program for working professionals in the film, television, and theater industries. Please visit our 'Pro Program' page to submit your credentials for approval.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to health and safety regulations, we cannot accept returns on used cosmetics or makeup tools unless they are defective.
Do you ship internationally?
We currently ship to many countries worldwide. Please note that certain flammable items, such as spirit gum or alcohol-based paints, may be restricted for international air travel.
Are your products cruelty-free?
While we carry a wide variety of professional brands, many of our featured lines are 100% cruelty-free. You can filter by 'Cruelty-Free' on our category pages to find specific products.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact our customer service team via phone within one hour of placement.